FAQ

What does "open-box" mean?

Open-box items were returned by customers, had damaged packaging, or served as store display units. They are not used products in the typical sense — every unit is professionally inspected, tested, and verified before sale.

What warranty do I get?

All open-box products come with a 1-year warranty. Brand new items (marked as such) carry the full manufacturer warranty.

Why is payment not taken right away?

Because our inventory moves fast. When you order, we place an authorization on your card and verify the item's availability and condition within 2–4 business hours. You are only charged once your item is confirmed. If it's unavailable — the authorization is released and you pay nothing.

How fast is delivery?

Typically same day or next day after confirmation, depending on your location and time of order.

Where do you deliver?

Montreal Island, Laval, South Shore, and surrounding areas within 100 km of Montreal. We do not ship outside this area.

Can you mount my TV on the wall?

Yes — professional wall mounting is available: $150 for TVs up to 75", $200 for 85"+. We also offer full TV setup and configuration for $50, and we take away all packaging for free during our launch promotion.

Can I see the product before paying?

Payment is captured only after we confirm availability. On delivery, you can inspect the product before we leave — if there is any issue, we resolve it on the spot.