Politique de remboursement

REFUND POLICY

We want you to be fully satisfied with your purchase. Please review the conditions below carefully.

DAMAGED MERCHANDISE
If your merchandise arrives physically damaged, contact us at 438-528-8505 or info@techvaletmtl.ca within 3 days of delivery. After this period, we cannot accept responsibility for transit damage claims. Keep the merchandise in its original packaging — upon return and inspection, a replacement unit of the same model will be delivered to you at no cost.

RETURNS
To return a product, you must first request a Return Authorization (RA#) by emailing info@techvaletmtl.ca. RA numbers and return instructions are provided within 3 business days. Returns without an RA# cannot be accepted.

Return conditions:
- Return request must be made within 7 days of delivery
- Product must be in its original packaging with all accessories, cables, remotes, and manuals
- Product must be in the same condition as delivered
- Refused deliveries and non-defective returns are subject to a 15% restocking fee
- Delivery and installation charges are non-refundable
- Return transport is at the customer's expense (or we can pick up for the applicable delivery fee)

After we receive and inspect your return, the approved refund amount is credited to your original payment method within a reasonable timeframe.

ORDER CANCELLATION
You may cancel your order free of charge at any time before delivery is scheduled — call 438-528-8505 as soon as possible. Since payment is only captured after availability confirmation, cancellations before capture cost you nothing.

WARRANTY
All open-box products include a 1-year warranty. Brand new products carry the full manufacturer warranty. Every unit is professionally inspected and tested before delivery.

QUEBEC CONSUMERS
Quebec consumers are additionally protected by the legal warranty under the Consumer Protection Act (P-40.1), which cannot be waived by this policy.

QUESTIONS?
Phone: 438-528-8505
Email: info@techvaletmtl.ca